Returns & Exchanges
Returns &
Exchanges
We want every Corevia order to arrive ready for focused training. If something is not right with your order, our support team will review your return, exchange, damaged-item or incorrect-item request and guide you through the appropriate next step.
Please wait for return instructions before arranging shipment. This helps us confirm eligibility and provide the correct return process for your order.
A straightforward process from request to resolution.
Return and exchange requests are reviewed based on the item, its condition and the circumstances of the order. Keeping the product, packaging and order information together helps us assess your request accurately.
Keep your order details
Have your order number, contact information and a clear description of the issue ready when you contact Corevia.
Preserve the item
Keep the product, components, accessories and original packaging in the condition received while your request is being reviewed.
Wait for instructions
Our team will confirm the appropriate return, exchange or order-resolution steps before you send anything back.
What to know before making a request.
These guidelines explain how Corevia reviews common return and exchange situations. Contact our team before sending merchandise back so we can review the circumstances of your order first.
Return eligibility
Return eligibility is reviewed by Corevia before an item is sent back. In general, products presented for return should remain unused and in the condition received, with the original packaging and included components available for review.
- Keep your Corevia order number or proof of purchase.
- Keep included parts, accessories and documentation together.
- Avoid unnecessary use, modification or alteration.
- Contact Corevia before arranging return shipment.
Damaged or incorrect items
If an order arrives damaged, appears defective or contains an item different from what you ordered, contact us with your order number and a description of the issue.
Photos of the product, packaging, shipping label or affected area may help our team review the situation. Keep the packaging and included components until instructions are provided.
Exchanges
If you would like to request an exchange, contact Corevia before returning the original item.
Exchange options depend on the product, order circumstances and current availability. Our support team will confirm the available resolution before anything is shipped.
Refund review
When a return is authorized, the returned item must be received and reviewed before a refund can be approved.
Approved refunds are issued to the original payment method. Additional processing time may be required by your payment provider or financial institution.
Return shipping
Do not send a return to Corevia without first receiving instructions.
Return-shipping arrangements and any applicable responsibility for shipping costs are confirmed after the reason for the request has been reviewed.
Assembled or used equipment
Fitness equipment can vary significantly in size and construction. If an item has been assembled, installed, used or altered, contact Corevia before disassembling or shipping it.
Our team will review the condition and advise whether a return or another resolution is available.
Three simple steps to get support.
A little information at the beginning helps our team understand the order and provide the correct next step without unnecessary back-and-forth.
Contact Corevia
Send your order number, the item involved and a clear description of what you need help with.
Share relevant details
For damage, defects or incorrect items, include clear photos when possible and keep the original packaging.
Follow our instructions
Once your request is reviewed, our team will confirm the appropriate return, exchange or other resolution process.
Keep everything together while we review your request.
Training equipment may include multiple components, attachments or accessories. Keeping every part and the original packaging together helps our team accurately assess the condition of your order.
Returns, without the guesswork.
If your situation is not covered here, contact Corevia with your order details and our team can review it directly.
Should I send my product back immediately?
No. Please contact Corevia first and wait for return instructions. Sending an item without prior instructions may make it more difficult to identify and process your request.
What information should I include with my request?
Include your order number, the product involved, a description of the issue and the resolution you are requesting. If an item arrived damaged, defective or incorrect, clear photos can also help with the review.
Can I request an exchange instead of a refund?
You can contact us to request an exchange. Available options depend on the product, its condition, the circumstances of the order and product availability when your request is reviewed.
What if my equipment has already been assembled?
Contact Corevia before taking the equipment apart or arranging shipment. Because larger or assembled fitness equipment can require specific handling, our team will review the situation and provide the appropriate instructions.
How will an approved refund be issued?
Approved refunds are returned to the original payment method after the returned item has been received and reviewed. Your bank or payment provider may require additional processing time.
Where should I send a return?
Please do not send a return to any address until Corevia support has confirmed the correct instructions for your order. Our published business address should not be treated as a return destination unless our team specifically directs you to use it.
Tell us what happened with your order.
Include your order number and a short description of the issue. For damaged, defective or incorrect items, include clear photos when available.
Contact SupportPlease contact Corevia before returning merchandise. Return, exchange and refund options are confirmed after review of the relevant order and product condition.